If the Heptabase mobile app shows the error "Something went wrong. Please try again later. Error: Sync is not enabled" after you sign in, the most common cause is that the email you signed in with does not match the email registered to your Heptabase account. Tapping Retry will not resolve this. Follow these steps instead.
1. Confirm the email on your account
The error usually appears when the email you typed into the mobile sign-in form is not the same as the email tied to your Heptabase account. This often happens when:
You have multiple personal email addresses (for example, [email protected] and [email protected]) and accidentally typed the wrong one.
You registered with a work email but typed your personal email (or vice versa).
You signed in to Heptabase originally via Google sign-in, but typed the email manually on mobile and the address differs slightly.
To verify which email your account uses, open the desktop app or web app on your desktop device and check the account email under Settings.
2. Sign out and sign back in with the correct email
Once you have the correct email:
On the mobile app, sign out of the current session.
Sign in again, entering the exact email tied to your Heptabase account.
Complete the magic-link verification from your inbox.
If the correct email signs in successfully, the error was a wrong-account issue and you are done.
3. If the correct email still shows the error
If you are certain you typed the email associated with your active Heptabase account and the error persists, the account may not be fully set up for mobile sync. Contact support and include:
The exact email you used to sign in
A screenshot of the error screen
Your iOS or Android version and Heptabase mobile app version
Whether you have ever signed in to this account on desktop
We can check on our end whether cloud sync is enabled for your account and resolve it from there.