You can't cancel from the mobile app. Heptabase's subscription system isn't billed through the App Store or Google Play, so the cancel option isn't available there. Please use the desktop app or web app instead.
To cancel your subscription:
Click the Settings button in the bottom-left corner of the desktop or web app.
Go to Subscription > Manage Subscription.
Select Cancel plan and follow the prompts.
Canceling stops future renewal but does not refund past charges. If you've been accidentally charged and need a refund, please contact support.
Received a payment failure notice?
If you receive a payment failure notice, you can still open the billing portal to cancel future renewal. Canceling renewal does not by itself remove an invoice that has already been created or refund a completed payment. To ask us to review an outstanding invoice or request a refund, contact [email protected]. Refund requests are reviewed under our refund policy.
We do our best to reply within 24 hours. Responses may take a little longer outside working hours or over the weekend.
Can’t open subscription settings?
If clicking Manage Subscription doesn't do anything, your browser is likely blocking popup windows. Allow popups for this site and try again. If that doesn't resolve it, email [email protected] and we'll cancel for you.