If you forgot to cancel your subscription and were charged by mistake, please contact us at [email protected] or through our in-app support chat, and we’ll be happy to take a look.
In general, we can issue a full refund for your most recent charge if:
You were charged recently, and
You haven’t used Heptabase or our AI features during the current billing period.
We may not be able to offer a full refund if:
You’ve already used Heptabase during this billing period, or
You’ve already used some of the AI features included in your plan during this billing period.
We review refund requests on a case-by-case basis and always try to be as fair and reasonable as possible.
If you have any questions or concerns, please email us at [email protected] and include the email address associated with your account.