💡 Recommended: Before you reach out, read Get the best help from Heptabase support (or share it with your AI assistant) to learn what to include in your request so we can help you faster.
There are two ways to reach the Heptabase team directly, and both reach the same support inbox:
In-app support: while using Heptabase, go to the bottom of your Heptabase desktop app, click the help icon → Get support & give feedback → Send us a message.
You can reach us without leaving the app, and our replies appear inside Heptabase. Because replies show up in the app, they may surface while you're working, and conversations can be harder for you to keep track of over time.Email: write to [email protected]. The whole conversation stays in your own inbox, which makes it easier to follow and track.
If you can't log in or activate Heptabase, use email, since it's the only channel that works without access to the app. In any other case, both channels work, so choose whichever you prefer.
Note: We read and respond to every message ourselves. Our team works weekdays, 9:00 AM to 6:00 PM (UTC+8), and we do our best to reply within 24 hours. Responses may take a little longer outside these hours or over the weekend. Thank you for your patience while we prepare a thoughtful reply for you.