❗ Important: The steps below will delete all your local data and reset Heptabase. If you don't want this, please contact customer support.
If you've previously signed into Heptabase on another device without using it or enabling cloud sync, you might see this message when signing in on a new device.
To resolve this issue and start using Heptabase:
Disconnect your device from the internet.
Click the Refresh button.
This will delete all your local data and reset Heptabase, allowing you to sign in successfully.
After signing in, be sure to activate cloud sync. If you don't, you'll encounter this issue again when reopening Heptabase.
If you haven't deactivated sync but still see this message, it might be because your Heptabase account was created before 2023.
If that's the case, please contact us directly. We'll help activate sync for you.