❗ By following the instructions below, you will delete all your data and re-initialize Heptabase. If this is not your intention, please contact customer support.
If you have signed into Heptabase before on another device but have never used it or enabled cloud sync, and now you are trying to sign into a new device, you might encounter this window.
To bypass this window and start using Heptabase, you can simply close your internet connection and click the Refresh button.
This action will delete all your data and re-initialize Heptabase, allowing you to sign in on this device.
After signing into the device, don’t forget to activate cloud sync, otherwise the window will appear again when you re-open Heptabase in the future.
If you haven't deactivated sync but are still seeing this dialog, it might be because you registered for Heptabase before 2023. If you run into this issue, please reach out to us directly, and we can activate sync for you.