Account deletion is permanent and cannot be undone.
Once you complete Delete Account, your account and its associated data, including server-side backup copies, are permanently deleted immediately. We do not retain a separate copy for a grace period.
Request and complete deletion
To permanently delete your account, email us at [email protected] from the email address associated with your account, or ask us in your existing support conversation. We’ll enable the Delete Account option for your account.
After it is enabled, go to Settings > Advanced in Heptabase and select Delete Account to complete the deletion yourself. Our support team only enables the option; we do not delete the account on your behalf.
If the subscription screen blocks Settings
If signing in takes you to a subscription or free-trial screen and you cannot reach Settings, please reply in your existing support conversation or email [email protected]. Do not start a standard trial or make a payment just to delete your account; contact support first so we can confirm the next step for your account.
If Delete Account is missing
If you can open Settings but the Delete Account option does not appear, you do not need to install anything. Refresh Heptabase two or three times with Cmd/Ctrl + R. If it is still missing, switch to another network, such as your phone hotspot, and refresh again. If needed, sign in from another computer and complete the deletion there.