Troubleshooting
Troubleshoot issues on your own.
22 articles
- Troubleshoot a "content is corrupted" card error
- Troubleshoot 'Sync is not enabled' on mobile
- Why does Heptabase on my Mac look like the iPad version?
- I can open my whiteboard, but I can't find my content!
- What does "Your local storage is almost full" mean?
- Cannot update while running on a read-only volume
- Why can't I undo or redo my last action?
- How to resolve the "Running core upgrade" issue?
- I'm having trouble connecting to Readwise due to size limit.
- I've lost my data. How can I recover it?
- How to resolve the "Unsynced changes" issue on my desktop app?
- How can I fix Heptabase when it doesn't update automatically?
- I can't see the Heptabase window even though it's running (macOS-only)
- I can't use the web clipper extension
- How can I fix Heptabase not working on my old Mac?
- How to resolve "incompatible version" error when installing Heptabase on my phone?
- Troubleshooting performance and lag issues in Heptabase
- Where is the Task app?
- Troubleshooting "Login process failed" or "Session expired" errors
- Why can't I start a free trial on the mobile app?
- I can't find the "Deactivate cloud sync" or "Activate cloud sync" button
- How to fix “Something went wrong” when using GPT-5 series or Gemini 3 with the AI agent?